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Return Policy

Satisfaction Guarantee

We stand behind our product, our science and our cold chain shipping. That’s why we are proud to offer our customers a money back guarantee!

Satisfaction Guarantee

We stand behind our product, our science and our cold chain shipping. That’s why we are proud to offer our customers a money back guarantee!

For orders placed on November 1st, 2019 and thereafter, if you are not satisfied with a Visbiome® product that you purchased directly from our website (www.Visbiome.com), or through our call center (1-844-FIT-GUTS/348-4887), you may return the product within 60 days from the date it was delivered to you, for a refund of the purchase price you actually paid (after any discounts or coupons) not to exceed $61.95 per bottle of Visbiome Capsules, $92.95 per box of Visbiome Unflavored Powder, or $175 per box of Visbiome Extra Strength Powder. Taxes, shipping and other incidental charges are not eligible for refund. Promotional or free products are not eligible for refund.  

We will refund only one carton (bottle, box, or bag) of Visbiome Capsules, Visbiome Unflavored Powder or Visbiome Extra Strength that you have purchased on www.Visbiome.comWe will issue only one refund per person, and only one refund per mailing address.

In order to receive a refund, you must return to us:

  • The original product package,
  • The Styrofoam cooler,
  • The receipt or packing slip, and
  • Any unused product. The product does not need to be returned cold.

To request a refund, please follow these steps:

  • Complete and print the Refund Request Form, and
  • Send the Refund Request Form, original product package, Styrofoam cooler, receipt or packing slip, and any unused product to:

ExeGi Pharma, LLC - Refund Request
90 Church Street
Rockville, Maryland 20850

You are responsible for the cost of sending these items to us and we will not refund you that cost. Your refund request must be postmarked within 60 days from the date the product was purchased. No requests from groups, clubs, or organizations will be honored. We will not honor incomplete submissions. We are not responsible for lost, late, or undelivered submissions. 

Please allow 6-8 weeks for receipt of a refund check.  If you have any questions about the refund process, please contact us at  1-888-FIT-GUTS or info@ExeGiPharma.com.

This is a limited guarantee. The terms and conditions of this limited guarantee must be satisfied to receive a refund. Requests for refunds that do not comply with the terms and conditions of this limited guarantee will not be honored. We may change or eliminate this guarantee at any time. 

Please Note

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