1. Acceptance of Terms and No Modifications. All orders are subject to acceptance by Seller and are expressly limited to Buyer’s acceptance of these Terms and Conditions. It is a condition of this Order that any provisions printed or otherwise contained in any acknowledgment or acceptance of this Order that are inconsistent with or in addition to these Terms and Conditions shall have no force or effect, unless they are separately and specifically agreed to by Buyer in writing.
  2. Product Prices and Payments. Prices for the products shall be indicated on the front of this invoice and include shipping cost for products in transit. All taxes and other charges imposed by federal, state, local, municipal authorities or foreign governments on the manufacture, sale import, export or use of the goods or services shall be paid buy Buyer.
  3. Shipments and Delivery. Title and risk of loss will pass to Buyer at the time products are delivered to Buyer’s address. Delivery of all products shall be deemed to be made in full and in good condition unless Seller’s customer service department is notified within 7 days from the date of shipment from Seller. All claims for errors, damages, discrepancies, and shortages must be reported to Seller’s Customer Service department by telephone, 844-348-4887 or email, Info@ExeGiPharma.com within 2 business days from the date of receipt. Because Seller must adhere to quality assurance standards, in most cases Seller does not accept returns or exchanges of refrigerated products and therefore will not refund your purchase. However, if the product was damaged during shipping or if there was an error related to your order a refund may be applied if it’s determined to be Seller’s mistake.
  4. The Seller makes no express or implied warranties, no warranties of merchantability and on warranties which extend beyond the description of the face hereof.
  5. Payments due are billed as of invoice date and not date of receipt of goods.
  6. Agency or Attorney Fees. Any collected agency or attorney’s fees incurred to collect a delinquent balance shall be paid by Buyer on demand.
  7. Compliance with Law. Each party represents that it is in compliance with and covenants to comply with all applicable statues, laws, ordinances, codes, orders, rules, regulations, proclamations, and other governmental requirements in connection with this Order. Buyer shall bear sole responsibility for obtaining all permits, licenses, and authorizations required to be obtained by any governmental authority to distribute the products.
  8. Governing Law. The parties to this Order shall be governed by the laws of the State of Maryland, USA, without regard to its conflicts of law principles. The parties agree that any dispute arising out of this order shall be exclusively decided by a Maryland state or federal court, as has subject matter jurisdiction.
  9. Mistakes in Information. Stenographical, clerical or computer errors on the face side of this invoice are subject to correction by Seller.


Subscriptions - Cancellation Policy

You may cancel your subscription at any time.  Your cancellation will stop any future unplaced orders.


Satisfaction Guarantee

We stand behind our product, our science and our cold chain shipping. That’s why we are proud to offer our customers a money back guarantee!

Satisfaction Guarantee

We stand behind our product, our science and our cold chain shipping. That’s why we are proud to offer our customers a money back guarantee!

For orders placed on November 1st, 2019 and thereafter, if you are not satisfied with a Visbiome® product that you purchased directly from our website (www.Visbiome.com), or through our call center (1-844-FIT-GUTS/348-4887), you may return the product within 60 days from the date it was delivered to you, for a refund of the purchase price you actually paid (after any discounts or coupons) not to exceed $61.95 per bottle of Visbiome Capsules, $92.95 per box of Visbiome Unflavored Powder, or $175 per box of Visbiome Extra Strength Powder. Taxes, shipping and other incidental charges are not eligible for refund. Promotional or free products are not eligible for refund.  

We will refund only one carton (bottle, box, or bag) of Visbiome Capsules, Visbiome Unflavored Powder or Visbiome Extra Strength that you have purchased on www.Visbiome.comWe will issue only one refund per person, and only one refund per mailing address.

In order to receive a refund, you must return to us:

  • The original product package,
  • The insulated cooler
  • The receipt or packing slip, and
  • Any unused product. The product does not need to be returned cold.

To request a refund, please follow these steps:

  • Complete and print the Refund Request Form, and
  • Send the Refund Request Form, original product package, insulated cooler, receipt or packing slip, and any unused product to:

ExeGi Pharma, LLC - Refund Request
77 upper rock cicle suite # 102
Rockville, Maryland 20850

You are responsible for the cost of sending these items to us and we will not refund you that cost. Your refund request must be postmarked within 60 days from the date the product was purchased. No requests from groups, clubs, or organizations will be honored. We will not honor incomplete submissions. We are not responsible for lost, late, or undelivered submissions. 

Please allow 6-8 weeks for receipt of a refund check.  If you have any questions about the refund process, please contact us at  1-888-FIT-GUTS or info@ExeGiPharma.com.

This is a limited guarantee. The terms and conditions of this limited guarantee must be satisfied to receive a refund. Requests for refunds that do not comply with the terms and conditions of this limited guarantee will not be honored. We may change or eliminate this guarantee at any time.